Reach Us

We’d love to hear from you! Whether you have a question, feedback, or just want to say hello, feel free to reach out to us.

+371 26 81 95 44

[email protected]

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F.A.Q.

What services do you provide?

We offer a range of travel services, including:

  • Transfers: Private and group transportation to/from airports, hotels, or other locations.
  • Group Services: Hourly service, day service, tours, and event transportation.
In which destinations do you operate?

We operate in Europe, Scandinavia, Baltics, UK. If your desired location isn’t listed, contact us, and we’ll try to accommodate your request.

What types of services do you offer?

We provide:

  • Airport Transfers: Pickup and drop-off services to/from airports.
  • Hotel Transfers: Transportation between hotels and other destinations.
  • Custom Transfers: Tailored routes based on your specific needs.
How can I book a service?

You can book our service through our website, or by email. Provide your pickup and drop-off details, date, and time.

What if my flight is delayed?

We monitor flight schedules. If your flight is delayed, our driver will adjust the pickup time accordingly.

What payment methods do you accept?

We accept payments via:

  • Credit/Debit Cards (Visa, Mastercard) we charge extra 3,5 % for credit card payments due to transaction fees
  • Online Payment Gateways (Stripe)
  • Bank Transfers (WISE)
Is a deposit required?

For certain services, especially group bookings or customized packages, a deposit may be required. The balance can be paid before the service date.

Are there any cancellation fees?

Cancellation policies vary depending on the service booked. Please refer to our terms and conditions or contact us for details.

Do you offer refunds?

Refunds are subject to our cancellation policy. If eligible, the amount will be credited back to your original payment method.

Can I modify my booking?

Yes, you can modify your booking by contacting us at least 72 hours before the scheduled service 

What if I have a complaint or issue?

We strive to provide the best service. If you have any concerns, please contact us directly, and we’ll resolve the matter promptly.

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Privacy Policy for Golden Sunrise Group Effective Date: 02.01.2025
  1. Introduction At Golden Sunrise Group (“Company”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including bus rentals, private transfers, day tours, and hourly tours (“Services”).
  2. Information We Collect We may collect the following types of information:
2.1 Personal Information
  • Name
  • Contact details (email address, phone number, physical address)
  • Payment information (credit/debit card details, billing address)
  • Identification documents (if required for specific services)
  1. How We Use Your Information We use the information collected for the following purposes:
  • To process bookings and payments
  • To communicate with you about your bookings, changes, or cancellations
  • To provide and improve our Services
  • To comply with legal and regulatory requirements
  • For internal record-keeping and administrative purposes
  1. Information Sharing and Disclosure We do not sell or rent your personal information to third parties. However, we may share your information with the following entities under specific circumstances:
  • Service Providers: Third-party companies that assist with payment processing, transportation, or other operational services.
  • Legal Obligations: When required by law, regulation, or legal process.
  1. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
  2. Security of Your Information We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
  3. Your Rights Depending on your location, you may have the following rights regarding your personal information:
  • Access your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to the processing of your personal data
  • Withdraw consent at any time where processing is based on your consent
To exercise these rights, please contact us at [email protected]
  1. Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance user experience and gather information about website usage. You can manage your cookie preferences through your browser settings.
  2. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
  3. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected] By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
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