Terms and Conditions for Bus Rentals and Travel Services

  1. General Overview These Terms and Conditions (“Terms”) govern the use of coach rental and transportation services (“Services”) provided by Golden Sunrise Group (“Company”). By booking and using our services, you (“Customer”) agree to these Terms. Failure to adhere to these Terms may result in cancellation of your booking without a refund.
  2. Services Offered the Company provides the following Services:
  • Group bus rentals
  • Private transfers
  • Day tours
  • Hourly tours
  1. Booking and Payment

3.1 Booking Process

  • All bookings must be requested via email to ensure a clear record of communication.
  • Bookings are confirmed only after written confirmation from the Company.

3.2 Payment Terms

  • A deposit or full payment is required to secure your booking as specified in the invoice.
  • A deposit payment of 25% will be made at the time of the booking, if booking is made less than 40 days prior to the service start date, the invoice shall be paid in full.
  • All payments must be completed by the due date indicated on the invoice.
  • Accepted payment methods:
    • The company accepts bank transfers
    • card payments with additional 3.5% transaction fees.
  1. Changes and Amendments

4.1 Customer-Initiated Changes

  • Any changes to the booking (e.g., date, time, or itinerary) must be requested in writing via email at least 10 days prior to the service date.
  • Approval of changes is subject to availability and may incur additional charges.
  • Changes are confirmed only after written confirmation from the Company.

4.2 Company-Initiated Changes

  • The Company reserves the right to modify or cancel services due to unforeseen circumstances. Customers will be notified via email and offered an alternative service or a refund.
  1. Cancellations
  • All cancellations by the Customer must be submitted in writing via email.
  • Refunds will be issued for cancellations made by the Customer according to the refund time frames.
    • Refunds will be issued as follows:
      • Cancellations made 14 days or less before the service date: No refund.
      • Cancellations made 15-30 days before the service date: 35% refund of the total payment.
      • Cancellations made 31-45 days before the service date: 55% refund of the total payment.
      • Cancellations made 46-60 days before the service date: 80% refund of the total payment.
      • Cancellations made more than 60 days before the service date: Full refund 100%
  1. Communication
  • All communication regarding bookings, payments, changes, or cancellations must be conducted via email [email protected].
  • The Company does not accept or recognize changes or requests made through other channels.
  1. Customer Responsibilities
  • The Customer is responsible for providing accurate and complete information during the booking process.
  • Any additional costs resulting from inaccurate or incomplete information will be the responsibility of the Customer.
  • While using our services, we require our customers to be respectful of our drivers, guides, tour operators and sales agents.
  • As GDPR laws state, we are not required to share drivers personal information unless otherwise agreed.
  1. Liability
  • The Company is not liable for delays, accidents, weather conditions, or any physical, technical damage caused by third parties or force majeure events.
  • Customers are advised to have travel insurance to cover unexpected events.
  • Bus drivers are expected to arrive on time. However, there might be unforeseen circumstances (traffic, road construction, weather, accidents/hazards, etc.) that could affect the time of arrival. Please note that in the event of such a delay, no refund will be eligible.
  1. Force Majeure
  • We shall not be held liable for any failure to fulfill our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather conditions, acts of terrorism, governmental restrictions, strikes, or other unforeseen events. In such cases, we reserve the right to cancel or reschedule services without any liability for compensation.
  1. Insurance
  • Golden Sunrise Group highly recommends you obtain appropriate international travel insurance valid during the entire stay in the country that you are visiting, providing necessary travel coverage including but not limited to return expenses, medical expenses, expenses arising out of cancellation and/or modification, loss of luggage, accident and repatriation. Golden Sunrise Group shall not be liable whatsoever for any consequences that may arise out of yours failure or negligence to obtain such insurance.
  1. Complaints
  • If you have any complaints regarding our services, please submit them in writing via email to [Contact Email Address] within 7 days of the service date. We will acknowledge receipt of your complaint within 2 business days and aim to provide a resolution within 14 business days. Complaints submitted after this period may not be addressed. Your feedback is valuable to us, and we strive to improve our services based on your input.
  1. Contact Information

By proceeding with your booking, you confirm that you have read, understood, and agreed to these Terms and Conditions.

 

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. View more
Cookies settings
Accept
Privacy & Cookie policy
Privacy & Cookies policy
Cookies list
Cookie name Active
Privacy Policy for Golden Sunrise Group Effective Date: 02.01.2025
  1. Introduction At Golden Sunrise Group (“Company”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including bus rentals, private transfers, day tours, and hourly tours (“Services”).
  2. Information We Collect We may collect the following types of information:
2.1 Personal Information
  • Name
  • Contact details (email address, phone number, physical address)
  • Payment information (credit/debit card details, billing address)
  • Identification documents (if required for specific services)
  1. How We Use Your Information We use the information collected for the following purposes:
  • To process bookings and payments
  • To communicate with you about your bookings, changes, or cancellations
  • To provide and improve our Services
  • To comply with legal and regulatory requirements
  • For internal record-keeping and administrative purposes
  1. Information Sharing and Disclosure We do not sell or rent your personal information to third parties. However, we may share your information with the following entities under specific circumstances:
  • Service Providers: Third-party companies that assist with payment processing, transportation, or other operational services.
  • Legal Obligations: When required by law, regulation, or legal process.
  1. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
  2. Security of Your Information We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
  3. Your Rights Depending on your location, you may have the following rights regarding your personal information:
  • Access your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to the processing of your personal data
  • Withdraw consent at any time where processing is based on your consent
To exercise these rights, please contact us at [email protected]
  1. Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance user experience and gather information about website usage. You can manage your cookie preferences through your browser settings.
  2. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
  3. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected] By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
Save settings
Cookies settings